Payment at the property
Unless your written confirmation says otherwise, payment is made at the property in the agreed method and currency.
Direct booking terms
Cancellation & refund policy
Clear payment and cancellation terms for guests who reserve directly with Bula Bliss.
Effective 11 July 2026. Your written booking confirmation takes priority if it contains different agreed terms.Payment
Pay at the property, with one clear exception.
Payment is normally made at Bula Bliss. A deposit may be requested for longer stays so both the guest and property can secure the reservation.
A 50% deposit may be requested
Bula Bliss may ask for a deposit equal to 50% of the stay before arrival. If requested, the amount, due date, and payment instructions will be sent in writing.
Paid at the property
After any requested deposit, the remaining balance is paid at the property unless another arrangement is confirmed in writing.
No payment is taken by the website form. A direct reservation is only final once Bula Bliss confirms the dates, price, and any required deposit in writing.
Direct cancellations
Refunds depend on how early you cancel.
These time bands apply to direct Bula Bliss reservations unless your written confirmation includes a different cancellation condition.
Before check-in
Any deposit paid is refundable, less non-recoverable bank, transfer, or payment-provider fees.
Before check-in
Up to 50% of the deposit paid may be refunded.
Or a no-show
The deposit may be non-refundable.
Refund process
Request it through your confirmed booking channel.
- 1Tell us in writing
Send the cancellation request through WhatsApp or the same channel used to confirm the direct booking.
- 2Receive the refund decision
Bula Bliss will confirm the applicable refund based on the notice period and the written booking terms.
- 3Refund to the original method where practical
Payment-provider and bank processing times vary. Non-recoverable transaction fees may be deducted.
Changing your dates
Date-change requests are subject to availability and any rate difference. If the requested change cannot be accommodated, the applicable cancellation terms remain in effect.
Booking.com and Airbnb
Your platform confirmation controls.
Reservations made through Booking.com, Airbnb, or another booking platform follow the payment, cancellation, and refund conditions shown when that reservation was confirmed.
If platform terms differ from this direct-booking policy, the platform confirmation takes priority. Please make cancellation requests inside the relevant platform message or reservation area.
View Bula Bliss on Booking.comQuestions
Check before you confirm.
Send your name, proposed dates, and booking channel. Bula Bliss will clarify the payment or cancellation condition that applies.